Workplace Protocols

ServicesOffice Protocols > Workplace Change Management > Workplace Protocols


Apprehension regarding a workplace change initiative often stems from uncertainty concerning what the new working conditions will be like. An effective method of dealing with this uncertainty is the development of workplace protocols.

SCG, in working with client organizations, guides a team of Change Champions (or another group of key employees) through the process of developing workplace protocols/etiquette to ensure alignment with the desired work behaviors and performance outcomes, and to result in consistent application and interpretation by all end users.

Using a structured process, SCG facilitators assist these key stakeholders in the self-discovery of the importance of the new workplace protocols to ensure optimal acceptance of the guidelines on how the new space should be used. SCG then takes the ideas discussed by the volunteers and develops an electronic workplace protocol guide.

The workplace protocols cover etiquette for specific topics – noise, distraction, smells, use of reservable spaces, use of non-reservable spaces, use of touchdown spaces, use of collaborative & common areas, interruptions, use of technology, data security, storage (paper & business materials), personal storage (lockers & personal items), managed print process, and recycling.

By engaging the workforce to co-create these workplace guidelines, buy-in is much greater than when simply distributing a company-issued set of rules of conduct.  Employees are more likely to self-police and take ownership of the new space, as opposed to running directly to HR with every infraction.  Employees are also increasingly likely to make full use of the new workspace, feeling empowered to conduct their tasks in a variety of spaces, as they’re more familiar with expectations of how the environment is intended to be used.  Some clients already have an established or draft set of protocols, and SCG is happy to work with these organizations to augment and refine these documents based on current best practices and lessons learned.