Change Management Resources

Stegmeier Consulting Group is pleased to share our ever-growing list of change management resources. For the most up-to-date offerings, we invite you to subscribe to our mailing list and receive change management resource updates via e-mail. Be among the first to learn of new research findings, white papers, educational programs, and events in your area.

Books & Courses

Innovations in Office Design: The Critical Influence Approach to Effective Work Environments (ISBN: 978-0-471-73041-5) was released in 2008 for worldwide distribution by John Wiley & Sons, and ranked the #1 Favorite Workplace Strategy Book by Amazon readers (Listmania). It features findings from Stegmeier Consulting Group's 10-year workplace research study involving 140 organizations in 24 industries. The book introduces 15 factors--which have come to be known as Critical Influences™--that impact employee behavior in the work environment, the success of the workplace strategy, and ultimately, on the achievement of overall organizational objectives. The publication includes 12 case studies, 160 photographs and illustrations, numerous best practices, and countless examples demonstrating the universal impact the 15 Critical Influences™ have on behavior in the workplace--now and in the future. Author Diane Stegmeier is the recipient of the prestigious International Facility Management Association's Distinguished Author Award of Excellence for a Book. For an overview, contents, excerpt, and everything needed to purchase books from Stegmeier Consulting Group, or to access direct links to the book-specific pages on Amazon or publisher John Wiley & Sons' web sites, click here.

Books signed by the author make great gifts for your internal or external clients embarking upon workplace projects, and reflect the added value of your business relationship. Quantity discounts are available. Contact by phone at 001 + 440-846-1410, or via e-mail

Innovations in Office Design has been adopted as a text/reference book by a number of universities around the world, including Harvard University's Graduate School of Design, University of California at Berkeley - Haas School of Business, Universite de Montreal, National Taiwan University, Kuala Lumpur City Library, Victoria University of Willington - New Zealand, Singapore Polytechnic, New York Institute of Technology, and the University of Tasmania - Australia.


Innovations in Office Design: The Business Case for Architects & Interior Designers, an online continuing education course offered by John Wiley & Sons. Clients increasingly expect the architectural and design firms with which they work to have strong business acumen in order to understand the diverse objectives and complex constraints of the enterprise. Critical Influences™ on employee behavior can create barriers that impact appropriately-designed physical space solutions. The course presents the business case for a different design approach to support the ever-changing requirements of the client's workplace environment. Accredited for 1.5 LU. Available here, or through John Wiley & Sons, Inc.

This online continuing education program is also available for purchase bundled with the book from which the course was developed (ISBN: 978-0-470-49037-2).


Critical Influence Design: Creating a Sustainable Platform for Change, a 2-hour course accredited by IDCEC and available through the ASID Distinguished Speakers Series for ASID Chapters and other audiences. Approved for 0.2 CEU for ASID, IDC, IDEC, and IIDA professionals. Click here.

Workshops, Training & e-Learning

Discovery & Applications™: Best Practices in Managing Workplace Change workshop. For many organizations, the most difficult step in exploring a new workplace strategy is often the first one. "Where do we begin?" "Is there a fast-track approach that can help us hit the ground running?" This workshop introduces valuable insights in areas relevant to workplace transformation--and the resistance that often accompanies changes in the work environment. Participants are guided through a proven, hands-on process and facilitated strategy session on the application of the workplace discoveries revealed in the workshop. Attendees learn best practices they can adopt to avoid reinventing the wheel, and gain insight on circumventing the common pitfalls they may face throughout the workplace transformation process. Contact 001 + 440-846-1410 or via email.

Mobile Workforce Management™ training series. Stegmeier Consulting Group's research findings have revealed that one of the weakest links to introducing a new workplace strategy to enable a more agile workforce lies in the lack of preparedness of both individual contributors and the business leaders to whom they report. Organizations embarking upon telework, virtual workplace, or shared-workspace environments can select from a variety of customizable training modules--led by our facilitators on-site or via self-paced, online e-learning programs:

Mobile Workforce Management™: Executive Overview educates senior leaders on the quantitative business case for workplace transformation, and on the correlation between workplace design, workforce performance, and organizational results. The program addresses business leaders' reluctance to adopting new methods of managing people and assists in their self-discovery of the strategic importance of modeling the new behaviors expected of the balance of the workforce. The program creates a sense of urgency amongst executives to not only engage in and support the workplace strategy, but to commit to reinforcing and holding individuals throughout the enterprise accountable for the appropriate use of the new work environment. The Executive Overview is focused on guiding business leaders on managing in the new workplace and taking the organization "from resistance to results".

Mobile Workforce Management™: Manager Workshop challenges the status quo and addresses managers' reluctance to lead the performance of staff they cannot see throughout the workday. The training prepares managers to lead a highly-mobile, distributed workforce, and shifts the definition of work from a place we go, to what we do to contribute to the success of the organization. The Manager Workshop strengthens and elevates leadership skills to a level suitable for maximizing the performance of the complex, 21st century workforce.

Mobile Workforce Management™: Employee Workshop trains individual contributors (teleworkers, mobile employees, and distributed staff members) on organization-specific policies relevant to your telework, mobility, or other workplace program, and emphasizes time management, productivity hints, accountability in performing their tasks remotely, and recognizing the differences between activities and results. The Employee Workshop can be tailored to suit various levels of autonomy of your workforce (conventional teleworkers operating from home vs. staff members who will be given the autonomy to work "anytime, anywhere"). In addition, the educational modules are highly customizable to integrate and reinforce your organization's branding and strategies for attraction & retention, employee engagement, work-life balance, and inspiring the multigenerational workforce.

MobilityWorks™ is Stegmeier Consulting Group's online, e-learning solutions for both mobile workers and their managers. Combining a proven change management approach with global best practices in on-demand, distance learning, MobilityWorks™ is an excellent method for training a large workforce and/or rolling out a workplace strategy globally. Highly customizable, the MobilityWorks™ platform can reflect corporate branding, and be adapted to various languages and cultural nuances.

Webinars & Podcasts

Alternative Workspace Strategy Webinar Series, hosted by PeopleCube. Part 1: Demystifying the Issues, October 14, 2010, identifies common challenges faced when launching an alternative workspace shrategy and how they can be surmounted to create a thriving, productive mobile workforce. Part 2: Aligning for Action, November 10, 2010, helps attendees anticipate common internal objections to alternative workspace environments, from specific departmental objections to personnel concerns. It introduces the various techniques companies are using to ensure a successful flex work environment. Diane Stegmeier, Stegmeier Consulting Group's founder, is the featured speaker for the webinar series, and is joined by Jeff Roof, PeopleCube's alternative workspace expert. Together they share tried and true approaches for creating and running successful AWS programs. Downloads of the recorded webinar series are available here.

Managing the Mobile Workforce: Proven Strategies for Implementing a Successful Flex Work Environment, an HR.com Webinar sponsored by PeopleCube, features the expertise of workplace change management consultant Diane Stegmeier. From June 24, 2010. Visit http://www.peoplecube.com/hr-com.htm?source=HRPRBlog_0610 to play the recorded session or view the slides.

Citrix Online Webinar, The Business Case for Web Commuting: The Advantage of Workforce Mobility. Featured speaker Diane Stegmeier coached participants on preparing employees--and the managers to whom they report--for flexible work initiatives, and shared best practices for creating a flexible, well-managed mobility program. View the on-demand Webinar by registering at: http://learn.gotomypc.com/forms/012110-NA-G2C-WBRARC.

Citrix Online sponsored The Top Benefits of a Workshifting Policy, a March 18, 2010 blog post by Diane Stegmeier on workshifting.com.
Access the article on the workshifting site: http://www.workshifting.com/2010/03/the-top-benefits-of-a-worshifting-policy.html


Citrix Online's Jessica Eastman conducted a podcast interview of Diane Stegmeier on March 2, 2010 on The Business Case for Web Commuting. Directly access the recorded interview here (mp3).

Rachel Salaman, of UK-based Mind Tools Ltd., interviewed Diane Stegmeier on the topic of Key Elements of Effective Work Environments as part of the firm's ongoing Expert Interview series. Mind Tools is the Internet's most-visited career skills resource, with more than 6 million visitors a year. The February 9, 2010 audio podcast is available to subscribers at www.mindtools.com.

Strengthening the Business Case for Alternative Workspace Environments Webinar on December 3, 2009, sponsored by PeopleCube. Diane Stegmeier presented key findings on how companies have successfully achieved buy-in for AWS initiatives at the executive level.

Interviews & Articles


"Designing an Effective Work Environment" by Paris-based writer Carolyn Heinze, published in the September 10, 2010 issue of Systems Contractor News, features the insights of Diane Stegmeier on the need for workplaces to adapt to the increasingly mobile workforce--not the other way around. Access www.systemscontractor.com/article/48342.aspx, or by contacting info@stegmeierconsulting.com.

The article Senior Leader Accountability: Critical to Successful Change by Kathy Gurchiek, associate editor of HR News, features details of Diane Stegmeier's Mega Session at the Society for Human Resource Management's 61st Annual Conference in New Orleans. The program, Managing Change in Turbulent Times: The Critical Influence Approach™, was attended by nearly 1,900 HR professionals. Visit www.shrm.org.

The June 2009 issue of Workforce Management Magazine features an interview of Diane Stegmeier, conducted by senior writer Ed Frauenheim, on how organizational leaders can better manage through the economic recession. The magazine specializes in topics related to business strategy and people management issues. Workforce Management is a Crain Communications publication.

HRM Singapore Magazine's May 2009 issue features an interview of Diane Stegmeier and her thought leadership on innovative workplace design trends that have the greatest impact on employees. Written by Emmy Horstkamp, the article includes photography of the "room without walls" concept created by Hixson Architecture for one of Stegmeier Consulting Group's clients whose goals included improving collaboration and increasing innovative outputs. The Southeast Asian publication, targeted at senior human resource professionals and top corporate decision makers, examines the most challenging people issues and the strategies employed to achieve corporate goals. It features the thinking of those who are at the cutting edge of the industry and have had the biggest impact on the industry.

The interview of Diane Stegmeier by David Shadovitz for the November 2008 issue of Human Resource Executive Magazine features her thoughts on the link between workplace design and organizational performance. The article emphasizes the positive impact that promoting collaboration, learning, and socialization has on the profitability of the business enterprise. To read the article Profiting from Workplace Design, visit Human Resource Executive Online.

Get on Board, a magazine article by Ryan Bartelmay for Perspective: Journal of the International Interior Design Association (IIDA), Winter 2008 Issue. Bartelmay interviewed Diane Stegmeier to gain her insight on interior designers' responsibilities in driving change.

An interview of Diane Stegmeier on the topic of internal branding in the context of change management by Vladimir Pravotorov for the December 2006-January 2007 issue of Human Resources Management Magazine, the largest Russian media resource for the personnel management market. An English translation of the article is available by contacting info@stegmeierconsulting.com.

"Bye Bye Office Hours, Now Welcome ROWE" by Bindu Sridhar, The Hindu, October 25, 2006.

"Take My Desk--Please: By Rethinking Office Design, Companies Are Cutting Real Estate Costs by Nearly Half" by Don Durfe, CFO Magazine, October 1, 2006, pp. 99-102.

"Throwing Out the Rules of Work" by Patrick J. Kiger, Workforce Management Magazine, September 25, 2006.

"Reworking Work" by Jyoti Thottam, adapted from Time Magazine, July 18, 2005 by Minnesota Work-Life Champions.

"The Future of Teleworking: Maximising the Potential Benefits of Teleworking to 2020," Future Foundation, September 2005.

Toni Kistner, reporter with Network World Magazine, captured Diane Stegmeier's thoughts on the barriers to telework program implementation resulting from the resistance of mid-level management. The article, Time for a Change: Telework Program Stalled or Just Limping Along? Stop Blaming Midlevel Managers, was published on March 31, 2003.

White Papers


The Facility Manager's Guide to Launching an Alternative Workspace Initiative
, a conference proceeding published by the International Facility Management Association for World Workplace 2010. The paper supports the educational session, Flex Work Imperatives to Reduce Workplace Costs & Improve Workforce Performance, delivered to a standing-room-only audience by Sean Mulvey, Vice President of PeopleCube and Diane Stegmeier, President of Stegmeier Consulting Group. Contact us at info@stegmeierconsulting.com for a copy of the conference proceeding.


The Business Case for Web Commuting: How to Reduce Workplace Costs and Increase Workforce Performance
, a white paper written by Stegmeier Consulting Group and sponsored by Citrix Online. The white paper includes a case study of one company's conservative approach to piloting a workforce mobility initiative, the steps the firm took to prepare for the forthcoming workplace change, and the quantitative results of the program. Contact us at info@stegmeierconsulting.com to request a free copy.

Managing Change in Turbulent Times: Creating a Sense of Urgency to Leverage the Power of Place, by Stegmeier Consulting Group, 2009. Request a copy of this white paper at info@stegmeierconsulting.com.

Critical Influence Systems: Understanding the Key Factors Enabling a Sustainable Platform for Change, white paper presented by Diane Stegmeier at the Futures in Property and Facilities Management II Conference, London, England, March 26, 2004.

Workplacelessness: The Advent of the Digital Nomad, white paper presented by Bob Grimshaw and Peter McLennan at the Futures in Property and Facilities Management II Conference, London, England, March 2004.

White papers by Stegmeier Consulting Group may be commissioned for your organization's exclusive use to educate your existing and prospective clients. Contact us to discuss your change management topic of interest (example: the importance of a specific technology in supporting workforce mobility) at 001 + 440-846-1410, or via e-mail at info@stegmeierconsulting.com.

Associations & Research Groups

The Telework Coalition, an organization centered on enabling and supporting the advancement of virtual, mobile, and distributed work through research, education, technology, and legislation.

The International Journal of Work Innovation, published by Inderscience (formerly The Journal of eWorking published by Merlien Institute in The Netherlands), is focused on new ways of work. Its goal is to enhance & accelerate communication among researchers & practitioners concerning the impacts of new working styles on individuals, businesses, & society.


Mind Tools Ltd., United Kingdom-based organization. Its website, is the Internet's most-visited career skills resource, with more than 12 million visitors a year. Subscribe to Mind Tools' Career Excellence Club by emailing info@stegmeierconsulting.com.

Benchmarking studies, data on best practices, and other workplace research initiatives relevant to your organization's specific requirements are offered by Stegmeier Consulting Group. Contact us at 001 + 440-846-1410 or info@stegmeierconsulting.com.

Consulting Services

As your strategic partner, Stegmeier Consulting Group offers consulting & educational programs to support:

PHYSICAL/VIRTUAL WORK ENVIRONMENT.
Flex work, telework, and workforce mobility initiatives, facilities optimization, workspace utilization studies, alternative workspace strategies and implementation, transforming cultures of territorialism and entitlement, LEED and other sustainability initiatives, and workplace branding

HUMAN CAPITAL. Downsizing/mergers/acquisitions, consolidation, restructuring, attraction and retention, accommodation of the multigenerational workforce, work-life balance strategies, employee engagement, Great Place to Work® competition, and employer-of-choice initiatives

PERFORMANCE IMPROVEMENT/BEHAVIORAL CHANGE. Productivity measurement, accountability reinforcement, performance management, client centricity and the customer experience, workforce alignment to support changes in reporting, process change, or other improvement initiatives

LEADERSHIP DEVELOPMENT. Leadership skills for the workplace of the future, mobile workforce management, business communication for the multigenerational workforce, coaching on best practices in leading change, and identifying and preparing the next generation of business leaders

ORGANIZATIONAL INNOVATION. Innovation strategy, development of infrastructure for innovation, improvement of collaboration, and the innovation-friendly workplace