The Challenge:

• Complex organizational changes occurring including physical workplace transformation at corporate headquarters, reorganization, downsizing of redundant positions, and business process reengineering
• Integrating two geographic locations, consisting of employee groups with distinctly different cultures, work styles, and frames of reference
• Goal to transform "silo" business units into cross-functional, high performance teams
• Reduce business unit and divisional turf battles among managers, and enhance the communication, trust, and overall relationship between managers and their direct reports
• Improve service to internal customers, as well as enhance overall employee satisfaction
• Create acceptance of new physical work environment, overcoming mid-level managers� resistance to moving from private office to open plan and employee resistance to reduction in workstation size
• Redefine functional job descriptions
• Redefine business processes, procedures, and workflow
• Reduce overall paper storage of 250,000 files, focusing on eliminating the storage of redundant data by individuals who would now be working in teams

• $9.4 million in savings with a 92% internal rate of return
• Testimonials from executives and employees within the transformed client organization
  • "One of the most important benefits realized from the change management process was how, as a company, we should approach projects."
  • "The results of these initiatives continue to show us that we are not only transforming our operation, but also our attitudes and the entire culture of the company."
  • "The ongoing communication throughout the entire process motivated us to accept a 'whatever it takes, we will do' attitude. Everyone pulled together to make it happen."
  • "Our employees now understand the big issues that created the need for the company to change. More importantly, they truly believe that the change was not driven by the managers or executives, but was driven by the people closest to the specific activities being transformed."
  • "There has always been a focus in the company on good customer service - to the external client. For the first time, we have adopted the same philosophy with our team members - the internal customers."